Contact | Waldo - Customer Support 24/7

We are always ready to help you and answer your questions

If you need immediate assistance or are experiencing server downtime, please call us directly at (906) 281-5000.

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Questions

Frequently asked`‍`questions

Who pays & how much is it?

Pricing is straight-forward. Land managers (and logging entities that create jobs) pay annually based on load volume. Mills also pay based on load volume. Truckers and loggers gain access for free. Additional add-on's are available a-la-carte. Request a demo or contact us directly and we'll give you a free quote.

How do you handle compliance and security?

We built Waldo with CoC compliance in mind — no more guessing when the auditor shows up. Your data is encrypted, stored safely, and only shared with people you choose. You stay in control the whole time.

Can everyone see my data?

Nope. Only the people you invite in can see what’s yours. You stay in control.

Do I have to use paper tickets?

Not unless you want to. Waldo replaces paper tickets — but if you’re not ready to go all digital, we can run both side by side.

Will it work offline?

Yup. No cell service? No problem. Waldo saves the load on the phone and sends it when you're back in service.

How hard is it to get set up? Will you help set up?

The phone app only takes a few minutes. The web version for the office might take an hour or two, depending on what you need. Either way, we’ll walk you through it and make sure everyone knows what to do.

Will this work with my other systems?

Yep. We can get your data into mill reports, accounting software, or whatever else you’re using. If something doesn’t connect, we’ll help make it work.

Will my truckers or loggers use it?

They already are. If they can send a text, they can use Waldo. We built this for the woods — not for some tech office.

We are not tech people - how hard is it?

You don’t need to be. If you can run a skidder or haul a load, you can figure this out. And if you hit a snag, we’re just a call or text away.

How does this thing work?

Pick the job – The loader or trucker selects the job they’re hauling for. Enter load info – Add what you’re hauling, where it’s going, and the truck ID. Drop off the load – At the mill or landing. Take a photo of the scale slip – Snap a pic right in the app. Submit the invoice – It all shows up in the office or at the mill. Done – No paper, no lost slips, no chasing tickets.

Request a Demo

Email Us

Houghton Office

Mailing Address

24/7 Phone Support

Office Hours

We are always ready to help you and answer your questions

Send a message to Gary

Frequently asked`‍`questions

Waldo

Contact Us

24/7 Customer Support

Email Us

Houghton Office

Mailing Address

24/7 Phone Support

Office Hours

We are always ready to help you and answer your questions

Send a message to Gary

Frequently asked‍questions

Frequently asked`‍`questions